Hi there,
We want to sincerely apologize for a recent email issue that may have affected your experience with us.
💡 What happened?
Between May 20 and June 8, our email system encountered a technical problem that prevented some of our replies from being delivered to customers. If you contacted us during this time and didn’t hear back, our response may not have reached you — even though we did reply.
✅ What we’ve done:
- The issue has been fully resolved.
- We’ve audited our system and added monitoring tools to ensure this doesn’t happen again.
📩 What you can do:
If you sent us a message between May 20 and June 8 and didn’t receive a response:
- Please resend your message via our ticket form: https://sumoshopstore.com/contact-us/
- Or reach us quickly via the live chat at the bottom-right corner of our site.
We know how frustrating it can be to feel unheard, especially when you need support — and we deeply regret any confusion or inconvenience caused.
🙏 Thank you
Your trust means everything to us. Thank you for your patience, and for giving us a chance to make things right.
Warm regards,
The SumoShopStore Team